Medical & Ophthalmic Equipment Service, Repairs & Calibration

Medical and Ophthalmic equipment service and repairs has always been a cumbersome task to deal with. Different vendors provide various solutions and ‘service contracts’ that no longer provide value for money and often have a number of ambiguities as to what is actually covered in the cost of the contract such as...

  • Does my service contract cover any work carried out on site inclusive of parts and labour?
  • Is the service conducted on site for the device or instrument a ‘Full Service’ (as stipulated by the ‘Original Equipment Manufacturer’ (OEM) guidelines) or just a ‘Calibration Check/ Function Test’?
  • If the item has to be sent away to a vendor’s service department, is the cost of the repair included in my original service contract plus costs of any replacement parts if required?
  • If not, why am I paying for the service contract in the first place?

At Brawn Medical we have eliminated such complexities of medical and optical equipment service and repairs with full transparency as to what is included in your service.

With customers often asked to do more with less, this means that budgets are tight and medical equipment is expected to last longer than ever before. To address shrinking budgets for new equipment, we have invested heavily in a dedicated in-house medical and optical repair facility at our corporate HQ where our factory-trained engineers repair, service and calibrate your medical and optical equipment at our comprehensively equipped in-house technical service department.

Why Choose Brawn Medical?

  • No complex service contracts or hidden costs, a simple ‘Ad Hoc’ service to use as and when required
  • Our fixed price service (on selected products) is inclusive of all parts and labour and come with a standard three month warranty (Service Includes FULL OEM Service + Calibration, where applicable)
  • Service, repairs and calibration carried out by our OEM factory trained engineers
  • Calibration certificate / service report available on request (on selected products)
  • Turnaround times no later than five working days from date of receipt
  • Loan units can be provided for specific instruments / devices on request (Subject to availability)
  • Whether you have bought your equipment directly from the manufacturer, a third party distributor or directly from Brawn Medical rest assured we can help
  • We won’t be beaten on price and satisfaction is guaranteed!

What Do We Service, Repair & Calibrate?

Our in house engineering team has been built from the ground up specifically to deal with the growing needs of NHS & Private Hospitals, Private Practice Opticians, Locum Practitioners and Veterinarians.

With a wide array of services on offer our medical and ophthalmic equipment service and repair portfolio includes the following but not limited to:

  • Tonometers

  • Tonometer calibration is vital for accurate IOP measurement and there is clinical evidence to suggest regular calibration error checking is an import process of goldmann tonometry to ensure a well-functioning tonometer is used, thus ensuring the best outcome for patients.

    Product: Goldmann Applanation Tonometers / Contact Tonometers Service, Repairs & Calibration

    Brands Serviced & Repaired: Haag Streit, Keeler, CSO, Shin Nippon, Bobes, Inami, Takagi, Huvitz

    Specific Models: Haag Streit R 900 Tonometer, Haag Streit AT 900 Tonometer,  Haag-Streit BQ / BP Type Tonometer, Keeler KAT Tonometer, Keeler D-KAT Tonometer & all other ‘Goldmann Tonometers’ 

    Configurations: T-Type (Loose take away model) , R-Type (Usually fixed onto the slit lamp) 

    Type of Service: Fixed Priced Service - (Elements included: Full OEM Service/Repair & Calibration + Parts & Labour + 3 Month Standard Warranty)

    Additional Info: Find out what to look for when your tonometer is not performing correctly and why a “Full Service” is important rather than just a “Re-calibration” click here for an in-depth guide plus tips and a lot more useful information when considering your options.

  • Direct Ophthalmoscopes & Retinoscopes

  • A well operating and fully functional direct ophthalmoscope is a vital instrument in any optometrist’s tool kit, considering its utilised on a daily basis wheatear you are a student, locum or a full-time optometrist.

    Any day that goes by in which you don’t have a working instrument at hand means you can’t see any patients and ultimately means a loss of revenue for your practice.

    Product: Direct Ophthalmoscope & Retinoscopes Repairs

    Brands Serviced & Repaired: Keeler

    Ophthalmic Ophthalmoscopes: Keeler Specialist Direct Ophthalmoscope & Retinoscope

    Primary Care Ophthalmoscopes: Keeler Practitioner Direct Ophthalmoscope, Keeler Professional Direct Ophthalmoscope, Keeler Standard Direct Ophthalmoscope

    Accessories Serviced: Double lithium charging cradles

    Type of Service: Fixed Priced Service on Direct Ophthalmoscopes - (Elements included: Full OEM Service/Repair + Parts & Labour + 3 Month Standard Warranty)

    Additional Info: Discover the subtle signs which indicate your Ophthalmoscope needs a service and what to look for when your instrument is not performing correctly and why a “Full Service” is important, click here for an in-depth guide on what to look for and how to test your instrument plus tips and a lot more useful information when considering your options.

  • Indirect Ophthalmoscopes

  • Whether you are an hospital outpatient department or an optometrist and indirect ophthalmoscope is a practice essential and vital tool in a teaching and training environment.

    Ensuring your instrument is fully functional and operational is key to ensure you practice is functioning at it best delivering the optimal level of care to your patients.

    Product: Indirect Ophthalmoscope Repairs

    Brands Serviced & Repaired: Keeler

    Specific Models: Keeler Vantage Plus Digital Binocular Indirect Ophthalmoscope, Keeler Vantage Plus Binocular Indirect Ophthalmoscope, Keeler Vantage Plus Hi Mag Lens Indirect Ophthalmoscope, Keeler All Pupil II Indirect Ophthalmoscope, Keeler Spectra Iris Indirect Ophthalmoscope

    Accessories Serviced: Charging cradles

    Type of Service: Full Service/Repair - (Elements included: Full OEM Service/Repair + 3 Month Standard Warranty)

  • Portable Slit Lamps

  • Whether you are an hospital outpatient department or an optometrist a portable slit lamp is an essential and vital tool for outreach services, where a full-sized table top slit lamp cannot be used.

    Ensuring your instrument is fully functional and operational is key to ensuring you suffer little to no downtime with a reliable and reputable service partner ensuring minimal disruption to your outreach services.

    Product: Portable Slit Lamps / Hand Held Slit Lamps Service & Repairs

    Brands Serviced & Repaired: Keeler PSL Range

    Specific Models: Keeler PSL Classic & Keeler PSL One

    Accessories Serviced: Charging cradles

    Type of Service: Full Service/Repair - (Elements included: Full OEM Service/Repair + 3 Month Standard Warranty)

  • Dental & Surgical Loupes

  • As a dentist or surgeon, you heavily rely on you prismatic and galilean loupes for use in intricate procedures on a daily basis. Nothing is more frustrating than having a set of loupes with dirty optics.

    Ensuring your loupes are service and return with pristine optics is vital to help you perform at your very best.

    Product: Dental & Surgical Loupes Service & Repairs

    Brands Serviced & Repaired: Keeler

    Specific Models: Keeler Prismatic Loupes & Keeler Galilean Loupes

    Accessories Serviced: Keeler K-LED Loupe Light Systems & charging cradles

    Type of Service: Full Service/Repair - (Elements included: Full OEM Service/Repair + 3 Month Standard Warranty)

The selection above is just a small list of our most popular requests for optical equipment repairs, service and calibration that we deal with, but by no means a comprehensive list of our offerings.

If you have something that is not listed above, it does not mean we do not cater to it or cannot help. Drop us a line on service@brawnmedical.com and find out how we can help you.

What’s Included In Our Medical & Optical Service, Repairs & Calibration?

  • Full service/repair (calibration where applicable), includes a top to bottom clean of the of all mechanical components, optics where applicable, parts replaced as required
  • 3-month standard warranty Included for that extra piece of mind
  • Your diagnostic device will be serviced/repaired & returned to you within 5 days from date of receipt or sooner
  • We won’t be beaten on price and satisfaction is guaranteed!

One Extra Promise To You!

If you don’t accept our quote we will return your diagnostic device at NO EXTRA CHARGE! That’s right, no return P&P cost or admin fee! That’s how confident we are!

To put it simply, why choose anyone else. You're one stop shop for medical and optical equipment, repairs, service & calibration.

Where Do I Send My Equipment?

Address your parcel to:

Technical Service Department
Brawn Medical Ltd
23A Bolton Avenue
Windsor
Berkshire
SL4 3JE

We recommend your're equipment be adequately packed and shipped to us via ‘Special Delivery’ or ‘Signed for Delivery’ to minimise the risk of loss or damage during transit and we will ship the item back to you by a 24Hrs courier service.

What Do I Include With My Equipment?

A small note should accompany your equipment with the following details listed:

  • Full Name / Institution you’re sending your item from
  • Full postal address (This is the address to which the item will then be shipped back to)
  • Where applicable, a decontamination certificate should be enclosed
  • Contact telephone number (Please include a mobile telephone number if you would like to receive a tracking code for the shipment)
  • Email address (To which your quotation & invoice will be email across to)
  • A small note to explain what has gone wrong with your equipment

On receipt of your equipment we will directly get in touch with a copy of the quotation for the repair of your equipment and address any needs or concerns you may have in relation to your equipment before we proceed with the repair.

Alternatively should you wish to get in touch prior to sending your medical equipment you may do so via e-mail on service@brawnmedical.com or telephone on 01753 386 733 and a member of the team would be delighted to walk you through the process.

Service & Repairs